Thank you for shopping at Irisruby. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund.please don’t hesitate to contact us at service@irisruby.com or chat with us online.e will try our best to meet your request.
Easy Exchanges:
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Fast Refund:
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
-Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Order Cancellation
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
Contact us
If you have further questions / issues, please don’t hesitate to contact us at service@irisruby.com or chat with us online.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
For example, if you order a bodycon dress, it will need 3-5 business days of processing time and then 7-30 business days of shipping time if you select super saving shipping. Therefore, you can expect to receive it in 10-35 business days. And you can expect to receive it in 5-10 business days if you select expedited shipping (2-5 business days).
Please use the chart below to help gauge how long it will take to receive your order.
(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are excited to offer international shipping for most destinations of the world. The super savings option will take 7 to 30 business days and the faster delivery will take 2 to 5 business days with extra 3 to 5 business days of processing time for every order . If you have any further questions, please contact our customer services at service@irisruby.com.
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